New research from RazorMetrics measures how members and physicians experience high drug costs, and where those experiences pull in opposite directions.
Twenty-four minutes, recorded live on October 20, 2026.
Ryan Czado, PharmD, MBA
Chief Pharmacy Officer
Casey DeMoss, MSPH
VP of Marketing
Two Surveys. One Undeniable Gap.
The full session, both surveys, and the questions the audience asked. Tell us where to send the follow-up and it starts right here.
Plans design benefits for members. Physicians write prescriptions for patients. Between those two moments, something breaks down, and it shows up in every abandoned prescription, every confused phone call, and every dollar of avoidable spend.
For four years, we asked thousands of members how they experience high drug costs. This year, we conducted a new survey with just physicians, asking how they manage treatment affordability. This webinar puts both answers on the same stage.
Thousands of members, asked every year how high drug costs actually reach them. What they pay. What they expected to pay. What they did about it.
Prescribers only, asked how they manage treatment affordability from inside the exam room. The first time we have run both sides of the prescription.
Each one is the same question asked twice, once in the exam room and once at the pharmacy counter. The distance between the two answers is the story.
Members and physicians are chasing the same thing from opposite ends, and both keep hitting walls.
In the exam room
Nearly 2 in 3physicians have had a poor experience with real-time benefit tools, or have never encountered one.
At the counter
55%of members who search an app or website for a lower-cost option say it is difficult to find one.
See where the search for the lowest-cost option breaks down on both sides of the prescription.
Neither side can see the price before it lands. The surprise arrives twice, once in the exam room and once at the register.
In the exam room
of physicians are surprised by what their patient actually pays at the pharmacy.
And 84% of practices field five or more high-cost prescription calls every week.
At the counter
See what both sides say about managing sticker shock.
Here the two sides stop disagreeing. They want the same thing, in almost the same numbers. Nothing is carrying it across.
In the exam room
95%of physicians are already comfortable switching a patient to a lower-cost, clinically appropriate alternative.
At the counter
84%of members want their provider making that call for them, automatically.
See what’s stopping two aligned groups from closing the gap today.
If you own a number that pharmacy spend moves, this one was built for you.
Chief Pharmacy Officer, RazorMetrics
LinkedIn, Ryan Czado, PharmD, MBARyan is a pharmacy benefits expert with a background spanning PBMs, health plan consulting, and employer benefits strategy. With leadership roles at Express Scripts, Minuteman Health, Deloitte, and Lockton, Ryan has helped organizations streamline pharmacy programs and reduce costs. As Chief Pharmacy Officer at RazorMetrics, he focuses on simplifying prescription decisions to optimize healthcare spending.
VP of Marketing, RazorMetrics
LinkedIn, Casey DeMoss, MSPHCasey leads primary research at RazorMetrics, including both of the surveys in this session. She trained as a biostatistician at Tulane, has spent her career in public health research, and is a TEDx speaker. She digs into what the data shows and what it means for your plan, alongside Ryan.
You have seen what both sides said. What it would mean on your own book of business is a shorter conversation than you think.